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About Fleet Farm

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Return Policy

Most merchandise in new, unused, and resaleable condition, and returned within 60 days will receive a refund or exchange. All merchandise for return or exchange must be accompanied by a valid receipt.

We do not accept returns or exchanges for items such as ammunition, firearms, custom cut merchandise and special orders. Other restrictions may include inspection of the item by an authorized service center. All warranty/service claims will be processed according to the manufacturers’ policies.

Submitting an Online Return

If the merchandise you received is defective or damaged or the wrong item was sent to you, please call customer service at 1-877-633-7456 for instructions on how to return the item.

To return your online purchase for a refund, please ship your item in new, unused and resalable condition, along with a copy of your packing slip, to our Return Center at the address listed on your packing slip by Parcel Post or UPS within 60 days of the date your order is received.

When shipping your return:

  • Use the return shipping label provided with your order.
  • Be sure to include the return form on the back of your packing slip, insure the package and make a copy of the packing slip for your records.
  • Please note, we do not accept C.O.D. packages.
  • Items flagged as hazardous materials on your packing slip cannot be returned through the mail. To learn more, please call customer service at 1-877-633-7456.

If you wish to exchange your online purchase to receive a new item, please see the Exchanges section.

Returns Processing

Please allow up to 14 business days for a return to be processed.

If you purchased using a credit/debit/check card, the refund amount will be credited back to the original account number. The refund amount of gift card purchases will be credited back to a new gift card, which will be mailed to the customer who placed the order. For orders paid with both a gift card and credit/debit/check card, the refund amount will be credited back to the credit/debit/check card up to the total amount paid with the credit/debit/check card. Any remaining refund balance will be credited to a gift card.

Shipping charges will be refunded for items whose return was necessary due to fulfillment error, manufacturer defect or shipping damages.

For additional information or questions regarding order status, billing, or making returns please contact us.

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