No, your existing FleetFarm.com account login credentials are the same both online and in the app.
Already have an online account? Just sign into the app with the same credentials. Once you're signed in, you'll be asked to complete your enrollment and provide the same information that you provided in store.
Don't have an account? Choose the Create Account option in the app. When you enter your email address and phone number, provide the same information that you provided in store.
Once you complete enrollment, you're all set! You'll start earning points for both in-store AND online purchases.
If you're having issues with your password, use the "Forgot Password?" link to have a reset password email sent to you. If you're still experiencing issues logging into your account, please contact our Customer Care team at 1-877-633-7456.
Yes! To apply your Fleet Rewards membership at checkout in a Fleet Farm store, simply tap on the green Rewards icon at the bottom of your screen. Then, choose the Show Fleet Rewards Card button to present the barcode to the cashier.
To use the Check In feature to earn 10 points*:
1. Turn on your device location
2. Connect to the store Wi-Fi
3. Tap the “Check In” option on the home screen
Points will be added to your account within 24 hours.
*This action can be completed 1x per day, for a maximum daily points earning of 10 points. Fleet Farm Team Members are not eligible to receive points for Check In.
If you're having trouble checking in at your Fleet Farm store, ensure you've turned on your device location, and connected to the store Wi-Fi before tapping the Check In option on the home screen.
Didn't receive your points? Don't worry - they'll be added to your account within 24 hours. If you aren't seeing them after that time, please contact our Customer Care team at 1-877-633-7456.
• In-Store Purchases will appear in your Points History within 24 hours of your visit.
• Online Orders will appear in your Points History within 72 hours from the date your order ships.
Please wait for this time to pass and if your purchase still doesn't appear in your Points History, contact Customer Care.
If you're having trouble pulling up your barcode or the Fleet Farm App in your Fleet Farm store, and you're using Wi-Fi, make sure you're connected to Fleet Farm Customer Wi-Fi.
Alternatively, you may also turn Wi-Fi off while shopping in store and use your cellular data network to successfully access the app (if you have a good wireless signal, and keep in mind that data rates may apply).
Make sure you are using the latest version of the Fleet Farm App on your phone. Visit the App Store or Google Play for an update, as needed.
If things still aren't loading quite right, it can often help to force stop the app and retry. It may also be helpful to toggle between Wi-Fi and cellular data temporarily (keep in mind, data rates may apply).
To request deletion of your Fleet Farm account, please provide your information via our contact us form by:
1. Selecting "Fleet Farm App" in Store Location Visited field
2. Selecting "FleetFarm.com" in Area of Interest field
3. Selecting "Manage Account" in Topic field.
4. Within either the subject or the comments, indicate that you'd like to delete your Fleet Farm account
A Customer Care representative will reach out to you to confirm your information and process your request.