Rated 2 out of
DisappointingI bought 2 of these fans online about a month ago and installed them this past weekend.
The timely communications on order status was good and the processing/shipping time to my door was very reasonable.
1 fan came in a nice white box printed with full graphics, and that fan worked great and I'm very happy with the size, construction and performance.
1 fan came in a plain brown box with a small label which mirrored the graphics of the first box, and that fan only works on high speed, the other two speeds don't work at all.
Unfortunately I was very disappointed to find the warranty sheet inside of the box stated that I had to pay for the return shipping (a bit over $18 per UPS for me) before I could claim a warranty for the defective product. For some reason I can't seem to find that return policy stated on this website.
I found that policy to be a bit sad and rather than take the time to dismount and re-box the product, and then pay even more money and deal with more delay, I'll just replace the switch myself and never order from this company again because of their "shared cost" return policy.
A simple change in policy to cover customer return shipping costs of any defective products would have definitely helped with customer satisfaction here.