Home

Customer Service

1. Shipping Information
2. Online Purchase Return & Exchange Policy
3. Product Recalls
4. Product Warranties
5. Product Use or Ingredients
6. Commonly Asked Questions

SHIPPING INFORMATION

Shipping Cost

Shipping charges are based on the weight and dimension of the items you ordered and the shipping method. You may calculate your shipping cost prior to checkout from either the product page or the shopping cart page.

Shipping Locations

We offer shipment to the lower 48 states. Currently, we do not offer shipment to Hawaii, Alaska or outside of the United States. You may save two shipping addresses when you create an account, but you may ship to only one address per order.

Shipping to Military or Prison Addresses

Military APO addresses do not accept packages weighing over 70 pounds, over 130 inches in length, or containing perishables, alcohol, firearms or hazardous materials. It is the customer's responsibility prior to placing an order to be shipped to a military address to verify that the order will meet the guidelines necessary for delivery.

Orders shipped to prisons cannot require a signature or special handling such as refrigeration or hazardous materials. Because it is not possible to request a specific shipping method for an order, it is the customer's responsibility prior to placing an order to verify with prison officials whether a UPS or LTL shipment of the desired order items meet the guidelines necessary for delivery.

Shipping Methods and Options

Most orders are shipped Smart Post, USPS and UPS. Mills Fleet Farm will always attempt to use the most time-efficient shipping method allowed for the products being shipped. Multiple shipping methods may be used for an order, depending on the methods available for items in that order.

Whenever possible, Mills Fleet Farm offers the following shipping options:

• Standard ground delivery (4-7 business days)
• Expedited delivery (2-3 business days)
• Express delivery (next day)

Saturday delivery is available for most locations. Contact us for location information.

An additional $8.00 shipping charge will be automatically applied to all Rods 5feet (60 inches) and over. Rods may ship separately from other merchandise in your order.

Most orders ship within 24 hours. Orders are processed and shipped the first business day following the day the order was placed. Business days do not include weekends and holidays. To ensure next day delivery, orders must be received by 3:00 p.m. CST.

Vaccines, antibiotics and other refrigerants must be shipped expedited or express air. Due to their size, heavyweight and oversized packages will be shipped by freight truck. Please allow 7-10 business days for freight delivery. Packages will be delivered outside the front door of the shipping address. White glove delivery (inside building delivery or product set up) is not currently available.

Tracking Your Shipment

You will receive an email notification when all or part of your order ships. The email will provide the information you need to track your shipment. If you created an account before placing your order, you can select “Order Status” on the Mills Fleet Farm home page to view your order status. You must be logged into the site to view order status. For help tracking your order, call customer service at 1-877-633-7456.

Sales Tax

Where applicable, Mills Fleet Farm will charge sales tax on taxable items. Sales tax is calculated on the cost of the taxable merchandise. Depending on state-specific regulations, sales tax may also be assessed on shipping and handling costs.

ONLINE PURCHASE RETURN & EXCHANGE POLICY

Online Returns

To return your online purchase, you must have a valid Mills Fleet Farm packing slip. A customer packing slip is sent with each order shipment. If you don't have a packing slip for your return, please contact us.

If the merchandise you received is defective or damaged or the wrong item was sent to you, please call customer service at 1-877-633-7456 for information on how to return the item.

To return your online purchase for a refund, please ship your item in new, unused and resalable condition, along with a copy of your packing slip, to our Return Center at the address listed on your packing slip (instructions are below) by Parcel Post or UPS within 60 days of the date your order is received. C.O.D. packages are not accepted. If you wish to exchange your online purchase to receive a new item, please see “Exchanges” and “In-Store Returns and Exchanges” below.

We do not accept returns for items such as: undergarments; swimwear; custom or personalized merchandise; special orders; items containing gasoline or oil; DVDs, videos, books; or items denoted as hazardous on the packing slip. Items containing gasoline or oil and other items marked as hazardous cannot be returned through the mail - please contact the product manufacturer or contact us for further information.

Please allow up to 14 business days for a return to be processed. If you purchased using a credit/debit/check card, the refund amount will be credited back to the original account number. The refund amount of gift card purchases will be credited back to a new gift card, which will be mailed to the customer who placed the order. For orders paid with both a gift card and credit/debit/check card, the refund amount will be credited back to the credit/debit/check card up to the total amount paid with the credit/debit/check card. Any remaining refund balance will be credited to a gift card.

Shipping charges will be refunded for items whose return was necessary due to fulfillment error, manufacturer defect or shipping damages.

Return Shipping Instructions

Prior to shipping online purchase return items which were received in defective or damaged condition or if the wrong item was sent to you, please call customer service at 1-877-633-7456 for special return shipping instructions. For all other return items, please ship your return using Parcel Post or UPS to the address provided on your packing slip according to the following return shipping instructions.

• When shipping, use the return shipping label provided with your order.
• Be sure to include the return form on the back of your packing slip, insure the package and make a copy of the packing slip for your records.
• Unfortunately, we do not accept C.O.D. packages.
• Note that items flagged as hazardous materials on your packing slip cannot be returned through the mail. To learn more, please call customer service at 1-877-633-7456.
• For information about order status, billing, or making returns please contact us.

Exchanges

While Mills Fleet Farm can replace damaged or defective merchandise, we can't exchange those items through our Returns Center. To get a replacement item as quickly as possible, please return the damaged or defective item for a refund then reorder that item. To exchange your item at a store location, see “In-Store Returns and Exchanges” below.

No price adjustments are accepted for online purchases, nor do we honor previous sale prices or promotions when you place your new order.

In-Store Returns and Exchanges

You may return or exchange online purchases, including items which were received in damaged or defective condition or sent to you in error, at one of our stores. Please bring your purchase along with the packing slip you received with your shipment.

Items must be returned within 60 days of the date you received your order. Return items which were not received in damaged condition must be in new, unused and resalable condition. We do not accept returns for items such as: undergarments; swimwear; custom or personalized merchandise; special orders; items containing gasoline or oil; DVDs, videos, books; or items denoted as hazardous on the packing slip. Items containing gasoline or oil cannot be returned to the store - please contact the product manufacturer or contact us for further information.

All manufacturer warranty/service claims must be processed by the product manufacturer. See Product Warranties for more information.

PRODUCT RECALLS

At Mills Fleet Farm, customer safety is very important to us, whether you're in our store or using something you purchased with us. We strive to offer products that comply with applicable safety standards.

Because we know you may have questions about product recalls, we have provided links to the Consumer Product Safety Commission (CPSC) site, which publishes product recalls information.

To visit the CPSC main web site, go to www.cpsc.gov.

To search the CPSC site by product type, company, product description or hazard type, go to http://www.cpsc.gov/cpscpub/prerel/prerel.html

Or go directly to CPSC site recalls for a specific product type:

• Child Product Recalls (not including toys): http://www.cpsc.gov/cpscpub/prerel/category/child.html
• Toy Recalls: http://www.cpsc.gov/cpscpub/prerel/category/toy.html
• Household Product Recalls: http://www.cpsc.gov/cpscpub/prerel/category/household.html
• Outdoor Product Recalls: http://www.cpsc.gov/cpscpub/prerel/category/outdoor.html
• Sports & Recreation Product Recalls: http://www.cpsc.gov/cpscpub/prerel/category/sports.html
• Specialty Product Recalls: http://www.cpsc.gov/cpscpub/prerel/category/specialty.html

If you have questions about recalled products, please contact the Consumer Product Safety Commission by visiting http://www.cpsc.gov/about/contact.html.

PRODUCT WARRANTIES

Some products are covered by a manufacturer warranty. If you would like warranty information on a product you have purchased or are considering purchasing, please call us at 1-877-633-7456 or email us. If you email us, please include your name, your address, the name of the item, and the product number, if applicable.

PRODUCT USE OR INGREDIENTS INFORMATION

It is your responsibility to become familiar with the products you are purchasing. For information on product use or ingredients, please contact the product's manufacturer. Mills Fleet Farm customer service would be happy to provide manufacturer contact information to you: call us at 1-877-633-7456 or email us. If you email us, please include your name, your address, the name of the item, and the product number, if applicable.

COMMONLY ASKED QUESTIONS

1. Contact Us
2. Shopping
3. Ordering & Shipping
4. Returns
5. Your Account
6. Gift Cards
7. Subscriptions
8. Employment

Contact Us

1. How do I contact Mills Fleet Farm?

   Please call Customer Service at 1-877-633-7456 or email us.

Shopping

1. How do I find a product or information about a product?

   You can find any of our products by using the site search or by browsing our department or brand product listings.

   To use the site search, enter one or more keywords using any combination of product brand name, product name or type of product. The search will return only products that match all your keywords. For example:

   • Entering “jeans” returns all jeans across all departments (men’s, women’s, children’s, workwear, etc.), all colors and all brands.
   • Entering “women’s jeans” returns only jeans from the women’s department.
   • Entering “women’s black jeans” returns only black jeans from the women’s department.
   • Entering “women’s black Rider Jeans” returns only black Rider jeans from the women’s department.

   To browse for a product by department or brand product listings, select a department or brand to display a list of all relevant product categories. Within a selected product category one or two additional levels of subcategories will be presented from which you must choose. Products available within the refined category selection will then be displayed.

   To find detailed product information, select the desired product from your search or browsing results. The product page will display a view of the product and the product details including color and size options.

   For help finding what you're looking for, contact us.

2. How do I compare products with each other?

   When you find products that you would like to compare, check the “Compare” box on the category page for each product you’d like to compare. Select “Compare” link on the category page to see a summary of all the products you’ve selected. To remove an item from the comparison view, click the “Remove” link next to the item on the comparison page.

3. How do I add or remove items from my shopping cart?

   To add an item to your shopping cart, go to the page view of the product you would like to add. Then choose a size and color option (if any), enter the quantity you would like and click “Add to Cart” to place the item in your shopping cart. Repeat for each unique size and color combination you’d like to order.

   To remove an item from your cart, select one of the options to go to the shopping cart: “View Cart”, “Viewing Items In [Shopping Cart]”, or “Shopping Cart” link. From the shopping cart view, click the “Remove” link next to each item you want removed.

   To change the quantity of an item in the shopping cart, from the shopping cart view, enter the number you’d like in the quantity box and click the “Update” button.

   After viewing and/or updating your shopping cart, you can choose to either “Continue Shopping” or “Checkout.”

4. How do I find out information regarding product warranties?

   Some products are covered by a manufacturer warranty. If you would like warranty information on a product you have purchased or are considering purchasing, please call us at 1-877-633-7456 or email us. If you email us, please include your name, your address, the name of the item, and the product number, if applicable.

Ordering & Shipping

1. How do I place an order?

   Once you have at least one item in your shopping cart, you can place your order by clicking “Checkout” from the shopping cart view. To display your shopping cart, select “View Cart.”

   If you haven’t already signed in to the site, you will be given three options during the checkout process: sign in if you already have an account, create a new account during checkout, or checkout without creating an account.

   The site will take you step by step through the process of checking out. At checkout you will enter, confirm or edit existing payment, billing and shipping information.

   For help placing your order, contact us.

2. Why should I create an account?

   Creating an account will allow you to save your billing and shipping information for speedier checkout on future orders. An account also allows you to easily track your order history.

3. Are there any restrictions to where I can ship my order?

   Due to shipping limitations, all Fishing Rods over 5 feet (60 inches) will ship via UPS and cannot ship to a PO Box. A valid physical address must be entered.

   Due to shipping limitations, all Drop Ship Items (ie items shipping directly from the vendor) will ship via UPS std ground or LTL truck and cannot ship to a PO Box. A valid physical address must be entered.

   We offer shipment to the lower 48 states. At present we do not offer shipment to Hawaii, Alaska or outside of the United States.

4. Can I ship to more than one address?

   You can save two shipping addresses when you create an account, but you may currently ship to only one address per order.

5. What shipping options do I have and how do I choose a shipping option?

   Whenever possible, Mills Fleet Farm offers the following shipping options: Standard ground (4-7 business days), Expedited (2-3 business days), or Express (next day) delivery. During checkout, you may choose a shipping option from those available for the products you have selected. Click here for more Shipping Information.

6. How much will it cost to ship my order?

   Shipping charges are based on order item weight, dimension and shipping method. You may calculate your shipping cost prior to checkout by choosing the “calculate shipping” link on the product pages. For orders with multiple items, calculate your shipping cost only after you've placed all desired items in the shopping cart.

7. How long will it take to get my order?

   Delivery times vary by the delivery method and ship-to location:

   • Standard delivery 4-7 business day
   • Expedited delivery 2-3 business* days
   • Express orders placed prior to 3 p.m. CST will be next business* day delivery
   • LTL Truck Delivery 7-10 business days

   *Saturday delivery is available for an additional charge

8. How is sales tax calculated?

   Where applicable, Mills Fleet will charge sales tax on taxable items. Sales tax is calculated based on the cost of the taxable merchandise. Depending on state-specific regulations, sales tax may also be assessed on shipping and handling costs.

9. Can I order items as tax exempt?

   Items may be ordered as tax exempt by creating a tax exempt profile in your account. To create a new account with a tax exempt profile, select “Your Account” and complete the information in the “register here” section. To add a tax exempt profile to an existing account, sign in to the site and select “Your Account.”, then select “Tax Exemption.” Complete the tax exempt fields on the Tax Exemption Information page. Two tax exempt profiles may be entered for each account. Sign in to the site with the tax exempt profile email and password to flag an order as tax exempt in your shopping cart.

   When you have signed into the site with a tax exempt profile other than farm tax exempt, the shopping cart will permit you to flag your entire order as tax exempt. When you have signed into the site with a farm exempt profile, only items eligible for farm tax exemption will display the ability to be selected as farm tax exempt. You may choose which farm tax exemption eligible items are being purchased for farm use and should be tax exempt . If you have more than one tax profile, you will be prompted to indicate which of the tax profiles you are using for that order. Only one tax exempt profile may be used per order.

10. What payment methods can I use?

    All orders must be paid at the time they are placed. Mills Fleet Farm accepts Visa, MasterCard and Discover cards for payment, as well as Mills Fleet Farm eCommerce gift cards

11. How do I view my order status or track a shipped order?

    If you created an account, you can view your order status by signing into the site and selecting “Order Status” or “Your Account” followed by “Your Orders.”

    You will receive an email notice when all or part of your order is shipped. If your order is sent in multiple shipments, you will receive an email for each shipment. Each shipment notice email will provide information on how you can track your shipment.

    For help with the status of your order or your shipment, contact us.

12. How do I cancel or change an order?

    Contact us if you need help with an order.

13. How is my order and account information protected?

    Your privacy is important to us. Please read our privacy policy to see how your information is protected.

Returns

1. How do I return online purchases?

   You can return online purchases that are in new, unused and resalable condition to our return center by Parcel Post or UPS within 60 days of the date you received your order. We do not accept returns on items such as undergarments, swimwear, DVDs, videos, books, items denoted as hazardous on your packing slip, items containing gasoline or oil, customized or personalized merchandise and special orders.

   Please follow the return instructions provided on the back of your packing slip. Remember to enclose a copy of your packing slip with your return.

   If you need help with a return or do not have your packing slip, contact us.

2. In-Store Returns and Exchanges

   You may return or exchange online purchases which meet the guidelines provided above in “How do I return online purchases?” at one of our stores. Please bring your purchase along with the packing slip you received with your shipment.

3. How long will it take to process my return?

   Please allow up to 14 business days for your return to be processed. Your refund will be credited back to the credit/debit/check card used to pay for your order. If you paid using a gift card, a new gift card will be issued to you in the amount of the return.

Your Account

1. How do I create or update my account?

   To create an account, select “Your Account," and complete the information in the “register here” section. Remember that logins and passwords are case sensitive. To update information on an existing account, sign in to the site and select “Your Account.” Update your personal information as needed and then select “Update.”

2. How do I view my order history?

   To see your order history, you must have an account. Only orders created using your account information will be part of your order history. To view your order history, sign in to the site and select “Order Status,” or select “Your Account” and then “Your Orders.”

3. How do I print an order receipt?

   After your checkout is complete, you will have the option of printing your order receipt. Click “Print a Copy for My Records” to print a copy of the order receipt.

   You can reprint an order receipt if you created an account before placing your order. Sign into the site and select “Order Status,” or select “Your Account” and then “Your Orders.” Select the order from your order history list. Then click “Print a Copy for My Records."

   Contact us for help in obtaining an order receipt.

Gift Cards

1. How do I purchase a gift card?

You can purchase a Mills Fleet Farm gift card online or at any of the retail stores. To purchase online, select "Gift Card" from the main menu. When prompted, enter the number of gift cards you want and choose a denomination from the available options and then select "Add to Cart."

2. How do I purchase gift cards in bulk or in larger denominations?

You can purchase up to $500 of Mills Fleet Farm gift cards online in the offered denominations. For information on gift card purchases over $500 or purchasing gift cards in larger denominations than offered online, please call customer service at 1-877-633-7456.

3. Where can I ship a gift card?

Gift cards purchased online can be mailed anywhere in the lower 48 states. Currently, we do not offer shipment to Hawaii, Alaska or outside of the United States. Please allow 4 to 7 days for your gift card to arrive.

4. How do I shop with my gift card?

You can use your Mills Fleet Farm gift card to shop online or to shop at a retail store. Older gift cards sold in the retail stores do not have PIN numbers and may be used only for retail store purchases. Older cards without PIN numbers may be replaced with a new card at any retail store. Call customer service at 1-877-633-7456 for help on replacing a card without a PIN.

To use your card for an online purchase, select "Gift Card" as your payment method at checkout. When prompted, enter the 16-digit gift card number and 8-digit PIN number found on the back of your card. To reveal the PIN number on a new gift card, scratch off the protective silver covering. If your order total is greater than the balance on your gift card you will be asked to enter bankcard information to pay for the remaining balance.

To use your card at a retail store, simply present your gift card as a means of payment. If your purchase amount is greater than the balance on your gift card, you will be asked for additional payment methods to pay for the remaining balance.

Gift cards do not expire. As long as a balance remains on your gift card it may be used for purchases.

5. How do I check my gift card balance?

You may call the toll free number provided on the back of your gift card to inquire on your gift card balance.

6. How do I replace a lost or stolen gift card?

With proof of purchase the balance remaining on a lost or stolen gift card will be reissued free of charge. Call customer service at 1-877-633-7456 for replacement of a lost or stolen gift card.

7. Additional Terms

• No fees apply.
• Gift cards may not be used for payment on a Mills Fleet Farm credit card.
• Gift cards may not be redeemed for cash or credit except where required by law.

Subscriptions

1. How do I subscribe to Mills Fleet Farm promotional emails?

On the home page, go to the Shop Informed section and click on the Sign up Now button. Enter your name and email. Select the Send Me Mills Fleet Farm Emails checkbox and click Save.

Or, you may call customer service at 1-877-633-7456 to subscribe to promotional emails.

2. How do I subscribe to Mills Field N' Forest Outdoor Journal Catalog?

On the home page, go to the Shop Informed section and click on the Sign up Now button. Enter your name, email and mailing address. Select the checkbox for the Field N' Forest Outdoor Journal Catalog and then click Save.

Or, you call customer service at 1-877-633-7456 to subscribe to the Field N' Forest Outdoor Journal Catalog.

3. When is the Mills Field N' Forest Outdoor Journal Catalog published?

Field N' Forest Outdoor Journal Catalog is published in April, August and November.

4. How do I unsubscribe to Mills Fleet Farm promotional emails?

If you no longer wish to receive Mills Fleet Farm promotional emails, you can unsubscribe by clicking on "Unsubscribe" in the footer of any of our promotional emails. Select the Mills Fleet Farm Email Subscriptions checkbox. If you'd also like to unsubscribe to specialty magazines, select the checkbox for each magazine you no longer wish to receive. Click Update to complete unsubscribing to email and /or magazine publications. You will still receive order-related emails, including order and shipping confirmations.

Or, you may call customer service at 1-877-633-7456 to unsubscribe to promotional emails.

5. How do I unsubscribe to Mills Field N' Forest Outdoor Journal Catalog?

You may call customer service at 1-877-633-7456 to unsubscribe to the Field N' Forest Outdoor Journal Catalog.

Employment

1. How do I apply for a position with Mills Fleet Farm?

   Please visit our employment section to download an employment application. Complete and mail it in, or bring your application to the nearest Mills Fleet Farm retail store.