Location: Appleton, WI
Position: Auto Center Service Writer - Full Time
Auto Center Service Writer – Full Time
Auto Center Service Writers work with customers to determine their vehicle needs and services requested; verifying warranty coverage; developing estimates; creating repair orders and maintaining excellent customer rapport. Customer courtesy is essential to this position.
Auto Service Centers are open from 8am – 6pm, 7 days a week, except Fargo, ND is open 12p – 6p on Sundays.
Auto Center Service Writers are responsible to:
• Serve as a contact between service technicians and our customers.
• Develop service estimates for necessary work needed on customers’ vehicles.
• Schedule customer appointments while maximizing our service technicians’ schedules.
• Accurately complete all customer work orders and inspections of vehicles.
• Communicate any additional vehicle/safety problems to the customer.
• Establish a working knowledge of automotive repairs.
• Be able and willing to complete some automotive maintenance/repairs to assist the technicians.
• Always make sure safety is a priority.
• Must be at least 18 years of age
• Have obtained a high school diploma or GED
• Possess a valid driver’s license
• Have good organization skills
• Able to add, subtract, multiply, and divide in all units of measure
• Familiar with basic computer functions
• Possess strong interpersonal and communication skills using the English Language
• Must be available to work a rotating schedule including every other weekend and occasional holidays.
• Prior experience in an auto service repair facility is preferred; however, training will be provided.
• ASE Certification is preferred but not required.
• Ability to remain standing and/or walking for long periods of time on concrete floors.
• Ability to stoop, bend, climb, and lift frequently.
• Continuously lift up to 25lbs., frequently lift up to 40 lbs., and be able to occasionally lift up to 50 lbs. or more.
This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, or efforts associated with the position.
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